General Terms of Sale

1. Conclusion of the contract

The contract relating to the use of Lordhosting's offers and services enters into force immediately when the Client validates the online form. In case of incorrect data in the order or personal information, the Client is solely responsible for any damage, penalty or related fine. Lordhosting reserves the right to refuse an order without having to justify its decision.

1.1 Registration

A minor may open a customer account with Lordhosting on the strict condition that they have the explicit agreement of one of their legal guardians. Lordhosting cannot be held responsible for purchases made by a minor.

2. Offer and price

Only the current offers published on lordhosting.fr apply. Lordhosting reserves the right to modify an offer at any time without notice. For existing accounts, modifications take effect at contract renewal. Prices are indicated in euros, all taxes included.

3. Service order

The Client selects the service(s) they wish to purchase, accesses the order summary, accepts these GTS by checking the validation box, then validates the order with payment obligation. An order confirmation is then sent by email.

4. Payment

The order is payable in euros. Full payment must be made on the day of the order by credit card, PayPal, Paysafecard, CoinGate or cryptocurrencies. Credit card payment is secured by Stripe, ensuring total confidentiality of banking information.

Lordhosting reserves the right to suspend or cancel any execution of an order in case of payment default, payment incident, or fraud.

4.1 Payment by Paysafecard and cryptocurrencies

Due to technical limitations specific to these payment methods, any refund of an order paid by Paysafecard or cryptocurrencies (via CoinGate) will be made exclusively in the form of credit on the client account, usable for any future order. No cash or bank transfer refund is possible for these payment methods.

4.2 Payment disputes and chargebacks

The Client undertakes to contact Lordhosting by email at contact@lordhosting.fr prior to opening any dispute with their bank, payment provider (PayPal, Stripe) or any collection company, in order to attempt an amicable resolution.

In case of opening a dispute (chargeback, PayPal report) without prior contact, Lordhosting reserves the right to invoice a flat-rate processing fee of €40 excl. VAT, as well as all banking and procedural fees passed on by payment providers. The Client is also exposed to the immediate suspension without notice of all their services, and to the definitive termination of their client account.

5. Service delivery

The service(s) are automatically delivered within a maximum of 24 hours from order validation. Lordhosting cannot be held responsible for a delay due to maintenance or temporary malfunction of the delivery system.

6. Client obligations

The Client ensures that the services for which they (or third parties via their account) have entered into a contract are used in accordance with the law.

Strictly prohibited: any erotic, pornographic, racist, sexist content or content violating intellectual property; spamming, trolling, mail bombing; storage of game emulators, software or ROMs; IRCBots; and any content illegal under French and international law.

Non-compliance may be sanctioned without notice by immediate cancellation of services and data erasure. The Client is solely responsible for any damage, penalty or fine related to non-compliance.

6.1 Cryptocurrency mining

The use of VPS, dedicated servers and all Lordhosting services for cryptocurrency mining (Bitcoin, Ethereum, Monero or any other cryptocurrency) or for any similar intensive computing activity (proof-of-work, hashing) is strictly prohibited. This prohibition also covers the execution of third-party mining software, mining pools, and JavaScript mining scripts (cryptojacking).

Any breach observed results in the immediate suspension without notice of the service concerned, with no right to refund.

6.2 Email sending and anti-spam

Email sending from Lordhosting services is limited to 1,000 recipients per hour and 20,000 sends per day in case of automated use. Sending unsolicited emails (SPAM), phishing, chain letters or any malicious message is strictly prohibited and may result in the immediate closure of the account without notice or refund. Bulk sending (newsletters, marketing) must be done with the prior explicit consent of recipients (opt-in).

6.3 Denial-of-service attacks (DDoS)

Any use of Lordhosting services to conduct, facilitate or participate in a distributed denial-of-service (DDoS) attack, unauthorized intrusion, massive port scanning or any act of cybercrime is strictly prohibited. Lordhosting reserves the right to immediately block the client account or access to the service concerned, and to initiate any appropriate legal action.

In accordance with Article 323-2 of the French Criminal Code: "Hindering or distorting the operation of an automated data processing system is punishable by five years' imprisonment and a €150,000 fine." If the Client's service is targeted by a DDoS attack of external origin that compromises the stability of the shared infrastructure, Lordhosting may temporarily suspend the service during mitigation, and will inform the Client as soon as possible.

7. Liability

Lordhosting assumes no responsibility for data and actions carried out via the Client account. Responsibility lies exclusively with the Client. Lordhosting endeavors to notify the Client in advance of any planned maintenance work.

7.1 Force majeure

Lordhosting's liability cannot be sought in case of fire, explosion, network failure, epidemic, earthquake, power outage, terrorist act, war or other circumstance beyond its reasonable control.

7.2 Username and password

Each Client has a personalized username and access, which they are the sole user under their full responsibility. In case of loss or theft, the Client must notify Lordhosting without delay.

7.3 Site content

The Client is responsible for the statements and content appearing on their space, particularly regarding morality, protection of minors, respect for personal data and third-party rights.

8. Right of withdrawal and refund

In accordance with articles L.221-18 et seq. of the French Consumer Code, the Client has a period of 14 days from order validation to exercise their right of withdrawal, without having to justify reasons or pay a penalty.

A refund request may also be made within 48 hours after the purchase of a product, except for an activated domain name (non-refundable). In case of use of the Services within the withdrawal period, the Client is considered to have waived their right.

To exercise their right, the Client must notify their decision by ticket to commercial support or by email to contact@lordhosting.fr. The refund occurs within a maximum of 14 days by the same payment method.

8.1 Waiver of the right of withdrawal (Article L221-28 of the French Consumer Code)

In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts to supply digital content not provided on a tangible medium whose execution has begun after the Client's prior express agreement and express waiver of their right of withdrawal.

When placing the order, by checking the GTS acceptance box and validating payment, the Client expressly requests that the delivery of their services begins immediately (automatic delivery within 24 hours, typically 2 minutes) and expressly acknowledges losing their right of withdrawal once the services have been fully performed.

The right of withdrawal nevertheless remains open for orders whose delivery has not yet been initiated or for partially performed services (calculated pro rata for the unused portion).

8.2 Domain names — Custom-made goods

In accordance with Article L221-28 3° of the French Consumer Code, domain names constitute custom-made goods or goods clearly personalized at the Client's request. As such, their purchase does not give rise to any withdrawal period or refund, whether they are newly registered, transferred or renewed.

This exclusion also applies to software licenses, SSL certificates and other personalized services delivered by a third party (registry, certification authority) immediately after the order.

9. Disk space and bandwidth

The maximum disk space size and bandwidth provided are specified in the offer details. In case of excess, the Client receives an email alert and their account may be suspended until their allocation is increased.

10. Backup

Lordhosting implements a backup mechanism for its WEB hosting solutions. The Client must nevertheless ensure they always have their own backups. Lordhosting cannot be held responsible for damages resulting from data loss.

11. Suspension and deletion

In case of non-payment, the service is suspended on the due date. If no payment is received within 14 days, the service is completely deleted with data erasure. Lordhosting cannot be held responsible for data loss resulting from late payment.

11.1 Billing and reminder schedule

For services subject to renewal, Lordhosting applies the following schedule:

• Invoice generation: 10 days before the service expiry date.
• First payment reminder: 5 days before the expiry date.
• First overdue reminder: 1 day after the expiry date.
• Service suspension: 1 day after the expiry date.
• Late penalties (10% of the amount due): 2 days after suspension.
• Second overdue reminder: 3 days after the expiry date.
• Definitive deletion of the service and data: 14 days after the expiry date.

Any renewal request after the expiration of a domain name may result in delays and restoration fees (redemption fee) re-invoiced at cost price. Lordhosting reserves the right to modify the renewal price according to variations imposed by registries or currency exchange rates.

12. Domain name registration and transfer

Lordhosting acts as a broker between the Client and the competent authority for domain name allocation. Lordhosting has no influence on the actual allocation and does not guarantee it.

The Client warrants that the requested domain name does not infringe the rights of third parties and indemnifies Lordhosting against any claim. For .com, .net, .org, .info and .name TLDs, the Client accepts that the UDRP (Uniform Domain Name Dispute Resolution Policy) procedure applies to any disputes.

A domain name transfer must be requested at least 40 days before expiration. Lordhosting undertakes to notify the Client by email at least 15 days before expiration for renewal.

13. Product resale

The resale of products from Lordhosting is strictly prohibited, except in the case of acquiring a reseller offer. Lordhosting may request identity and registration proof to validate a service acquisition for resale.

14. Support and maintenance

Technical support is intended to provide occasional assistance to the Client. Any specific intervention will be subject to a quote. The Client has a Customer Service accessible at https://clients.lordhosting.fr and a ticket system from their client area.

15. Security and major restrictions

It is strictly forbidden to download, transmit or display any illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, racist or otherwise objectionable content. It is also forbidden to attempt to mislead other users by impersonating an identity, or to transmit computer viruses.

16. Renewal and tacit renewal

In accordance with Article L215-1 of the French Consumer Code, tacitly renewable contracts are subject to written notification to the Client (by email) between three months and one month before the expiry date, informing them of the possibility of not renewing the contract. Failing such notification, the Client may terminate the contract free of charge at any time from the renewal date.

The Client may deactivate automatic renewal at any time from their client area. Sums paid in advance are refunded within 30 days of the non-renewal request.

17. Legal warranty of conformity

In accordance with Articles L217-3 et seq. of the French Consumer Code, Lordhosting is required to provide services in conformity with the contract and is liable for any lack of conformity existing at the time of supply.

In case of lack of conformity, the Client may request that the service be brought into conformity free of charge or, failing that, a price reduction or termination of the contract under the conditions provided for by law.

18. Applicable law and jurisdiction

These GTS are governed and interpreted in accordance with French law. Any dispute falls under the jurisdiction of the courts within the registered office of Lordhosting SASU, namely the Paris Commercial Court.

19. Contract modifications

Lordhosting reserves the right to modify these GTS at any time, without notice. The version published on the Lordhosting website is the only authoritative version.

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